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REFUND POLICY


SHAN-E TECH & CONSULTANT is a company that provides Web Development & Digital Marketing services to consumers and businesses globally which are irrevocable and non-tangible. Due to the nature of services (non tangible), SHAN-E TECH & CONSULTANT does not refund the amount once the services are provided and accepted by the customer. As a customer, you are solely responsible to read, ask and understand the terms of service and purchase before completing your purchase order. This is because once a service is provided, there is nothing to be returned to issue a refund as this is a service and not a tangible product.

However, SHAN-E TECH & CONSULTANT take pride in its services and reliability and plays utmost importance in Customer Satisfaction and Issue Resolution. If you are unhappy with a particular product/service because you’re not entirely happy with your purchase, we will refund you in FULL what was paid for that particular product/service. To process the refund, please understand the refund terms and process as laid out below. You will need to make a request for refund with our Customer Service Department via Phone or Email explaining the reason for dissatisfaction that lead to a refund request and co-operate with our Customer Service agent while a request is being made. We may make reasonable attempts to identify the root cause to try and resolve your technical query or problem associated with the service before issuing a refund.

For Product/Service plans:

For any other plan, except the per incident plan, we have a 14-day refund policy.
If you are unhappy with the product/service provided to you during the Plan’s valid period, you can call us within 14 days of issue resolution for a refund request. Please note that these plans include more than 1 incident resolution services over a set time duration. If you are unhappy with the first incident, you can request for refunding the whole amount paid for the product/service plan provided you have reported the dissatisfaction within the 14-day period from the issue resolution. Otherwise, we will process refunds on a pro-rata basis depending how many services you have used and exceeded the 14-day period from each resolution date. We will make reasonable attempts to try and resolve the issue that lead to your dissatisfaction before processing any refund request.

If you have any questions about this Refund Policy, the practices of this site, or your dealings with this site, please contact us at::

Disclaimer : SHAN-E TECH & CONSULTANT is an independent third party global company providing tech support services at a reasonable cost to its customers worldwide. Tech Support Services offered by SHAN-E TECH & CONSULTANT are also available and provided by the OEM - Companies that own the respective products. SHAN-E TECH & CONSULTANT hereby claims no partnership, affiliation, sponsorship or endorsements of any trademarks and brand names of third parties. Any and all use of them are only for reference purposes does not imply any business association and partnership. The services we are offering is also available for free with the brand owners.

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